Planet Rock Casino

Our Session Limit helps manage gameplay duration through your account. Enabling it does not require us to close or self-exclude your account or prevent use of our services.

You can set daily, weekly or monthly deposit limits. When limits conflict, the lower limit takes precedence. We calculate them on a continually rolling period, without resetting at the end of a calendar day, week or month. We may also impose account deposit limits to support safer gambling and limit potential monthly losses.

You can set a break of between 24 hours and 6 weeks. Confirmation immediately suspends your account and blocks login and account opening until the selected duration expires. It applies to the account you are using and all accounts on the network. We cannot override or remove it once set.

Balances and advance wagers, including pre-purchased bingo tickets, remain in place. Winnings are credited but accessible only after the break ends. Future wagers and advance tickets cannot be cancelled or accessed during the break. We take all reasonable precautions to prevent gambling during this period. Provided we have done so, we are not liable if you circumvent our procedures.

You can select self-exclusion from 6 months to 5 years across all our services. Account opening and access are blocked while it is active. Pre-purchased bingo tickets cannot be cancelled or accessed during exclusion. We take reasonable steps to stop marketing reaching you and all reasonable precautions to prevent gambling.

After the period ends, email our support team to request restoration. A 24-hour cooling-off period applies, after which you must confirm again that you want the account restored. We may call to assess whether reopening suits your circumstances. If we decline to reopen it, that decision is irreversible and carries no right of appeal.

Self-exclusion also prohibits opening or using an account operated by any company on the Grace Media (Gibraltar) Limited network. You remain responsible for upholding exclusion, while we use all reasonable endeavours to prevent play on the excluded account. We are not liable for circumvention where all reasonable precautions have been taken, or where circumstances are beyond our reasonable control.

If you open another account with altered personal details, we are not responsible for resulting losses and reserve the right to withhold winnings. Where you fail to update your details and open new accounts, we retain winnings on detection and void transactions. Circumventing exclusion measures and depositing during exclusion voids wagers and winnings from that period. Subject to our other contractual rights and obligations, we may refund those deposits.

If we have serious concerns about your gambling, we may close your account at any time and may refund the deposit balance and any winnings.

In addition to our controls, GAMSTOP prevents access to gambling websites and apps run by companies licensed in Great Britain for your chosen period. Its effectiveness depends on not circumventing exclusion measures, including through additional accounts or altered registration information. Provided we have taken reasonable steps to block access and met our regulatory obligations, we are not liable for such circumvention.

You can request closure at any time through your Account page or our support team, with reopening possible on request. Ordinary closure is neither a responsible-gambling tool nor self-exclusion. To restrict gambling access, use Cooling-off or Self-Exclude through our Safer Gambling page, available at any time.

Email closure requests can take up to 72 hours to implement. You remain responsible for account activity between notifying us and completion of closure.